Terms of Purchase (distance contract terms)

Effective from 27 September 2026 · Version dated 27 September 2026

1. Who the seller is

The online shop wispera.eu (hereinafter the “Shop”, “we”) is operated by Oleksandr Mozghovoi, a natural person registered with the State Revenue Service of Latvia (Valsts ieņēmumu dienests, VID) as a self-employed person carrying out economic activity (saimnieciskās darbības veicējs). Taxpayer number: [taxpayer number: after registration in EDS]. Address: Aveņu iela 1, Krāslava, LV-5601, Latvia. Email: [email protected]. Phone: +371 28759510. Website: wispera.eu. The seller is not registered as a VAT payer: prices are final and no VAT is charged.

2. What these terms cover

These terms set out how the contract of sale between the Shop and the buyer is concluded and performed via the website wispera.eu. By placing an order, the buyer confirms that they have read and agree to these terms. The buyer may be a natural person with legal capacity. Sales to legal entities are possible by arrangement via email.

3. What we sell

Decants — small volumes of original perfume (2, 3, 5 or 10 ml) transferred by hand from original bottles into new glass vials with a spray atomiser and a tamper-evident seal. They are not manufacturer’s samples and not the brand’s original packaging. For more details, see the “About Brands and Authenticity” page.

Each product page states: the brand and name of the original fragrance, concentration, volume, ingredients (INCI), precautions for use, batch number, date of minimum durability and the responsible person under Regulation (EC) No 1223/2009 — Oleksandr Mozghovoi, Aveņu iela 1, Krāslava, LV-5601, Latvia, [email protected].

4. How an order is placed

1. The buyer adds products to the cart, selects the country and the delivery and payment methods, and provides their contact details and address or parcel locker. The contract is concluded in the language selected on the website: Latvian, Lithuanian, Estonian, English, Russian or Ukrainian.
2. Before clicking “Pay”, all details can be checked and corrected in the cart and on the checkout page. The total amount is also shown there: products, discounts, delivery and gift wrapping.
3. By clicking “Pay”, the buyer makes an offer to conclude the contract. The contract is deemed concluded when we receive confirmation of payment and send the “Order accepted” email with the order number, the receipt, these terms in the version applicable at the time of the order (PDF) and the withdrawal form. We store the text of the contract; the order history is available in the account.
4. An unpaid order is held for 30 minutes and is then automatically cancelled; the products become available for sale again.
5. If, after payment, a product turns out to be unavailable (for example, a bottle is damaged), we will let you know within 2 working days and, without undue delay and no later than 14 days, refund the full amount you paid for that product or, with your consent, replace it. If the entire order is cancelled, we also refund delivery and packaging. Free delivery for the remaining products is retained.

5. Prices and discounts

1. Prices are stated in euros, are final and apply at the time the order is placed. The cost of delivery and gift wrapping is shown separately before payment. Gift wrapping (a box with a card) is an optional extra at €9.99.
2. The Instagram promo code (−10%) is valid only for the buyer’s first order, only once and only for non-discounted products; it does not apply to delivery or sets and cannot be combined with other discounts. One code per buyer (email, phone number, delivery address).
3. We are entitled to correct an obvious pricing error before the goods are dispatched; in that case, the buyer may either confirm the order at the correct price or receive a full refund.

6. Payment

Payment is made only in full and in advance: via bank links (Swedbank, SEB, Luminor, Citadele and others), Visa and Mastercard cards, Apple Pay and Google Pay, through the payment service provider Montonio Finance UAB (Lithuania). Cash on delivery is not available. Card details are entered on the payment service provider’s side; the Shop neither sees nor stores them. The receipt is sent by email after payment.

7. Delivery

1. We deliver to Latvia, Lithuania and Estonia via Montonio: to Omniva, DPD, Smartposti, Latvijas Pasts and Unisend parcel lockers and by courier to the door. Collection in person is not available.
2. Delivery to a parcel locker is free of charge if the total value of the products after all discounts is at least €59.00. Below that amount, parcel locker delivery is charged at the rate shown at checkout before payment; under this version of the terms, €2.39 in Latvia and €3.69 in Lithuania and Estonia. Courier delivery is always charged: €6.39 in Latvia and €6.69 in Lithuania and Estonia.
3. We dispatch the order within 1–2 working days after payment. The carrier then delivers it to a parcel locker within 1–2 working days in Latvia and 1–3 working days in Lithuania and Estonia; courier delivery takes 1–3 working days in all three countries. The maximum delivery period is 30 days from the conclusion of the contract.
4. The tracking number is sent by email. The risk of accidental loss of or damage to the goods passes to the buyer when the parcel is received.
5. A parcel must be collected from the parcel locker within the storage period set by the carrier: 3 days (72 hours) for Unisend, 4 days for Omniva (Omniva allows the period to be extended for a fee), and 7 days for DPD, Smartposti and Latvijas Pasts. The carrier sends the exact deadline and the collection code by SMS or email. An uncollected parcel is returned to us — see Section 9.
6. If the parcel arrives damaged, take photos of the packaging and the contents where possible and write to us as soon as you can. Your rights do not depend on this: a lack of conformity that becomes apparent within two years of delivery can be reported within two months of its discovery (Section 10).

8. Right of withdrawal (14 days)

1. The buyer may withdraw from the order without giving any reason within 14 days of the day on which the goods are received. Any unequivocal statement is sufficient: the “Withdraw from contract” button on the order page and in the “Order accepted” email (it works without logging in to the account throughout the withdrawal period), an email to [email protected] or a letter by post to the address given in Section 1. The withdrawal form may be used. We immediately confirm receipt of the withdrawal by email, stating the date and time.
2. The right of withdrawal is lost if the buyer has broken the tamper-evident seal after delivery: such perfume cannot be returned to sale for reasons of health protection and hygiene (paragraph 22.5 of Cabinet of Ministers Regulation No. 255 on distance contracts; Article 16(e) of Directive 2011/83/EU). A seal damaged during delivery is a lack of conformity of the goods (Section 10), not an opening of the seal.
3. The buyer sends the vials with unbroken seals to the following address: Aveņu iela 1, Krāslava, LV-5601, Latvia, no later than 14 days from the day of the withdrawal statement; it is sufficient to hand the parcel over to the carrier before the deadline expires. The buyer bears the direct cost of returning the goods: the parcel can be sent with any carrier that provides a tracking number, or the buyer can ask us for a parcel locker return label, in which case its cost at the carrier’s rate is deducted from the refund.
4. We refund all payments received — for the goods, gift wrapping and standard delivery — using the same payment method, without any fees for the buyer, no later than 14 days from the day on which we receive the withdrawal statement. We may withhold the refund until we have received the goods back or proof that they have been sent back, whichever is earlier.
5. Delivery is refunded at the price of our least expensive delivery method (parcel locker); the courier surcharge is not refunded. In the case of withdrawal from part of the order, delivery is refunded in proportion to the value of the returned goods.

9. Uncollected parcel

If a parcel is not collected from the parcel locker, or the courier was unable to deliver it, and it has been returned to us, the contract is terminated: we do not send the order again. We refund all payments — for the goods, gift wrapping and delivery — minus the actual cost of the return shipment charged to us by the carrier, using the same payment method. We state the amount refunded and the amount deducted in our email.

10. Quality and complaints

1. The goods are covered by the two-year legal guarantee of conformity with the contract. Report any lack of conformity (wrong fragrance, smaller volume than stated, damaged vial or atomiser) to [email protected], with the order number and photos, within two months of discovering it.
2. In the event of a lack of conformity, the buyer is entitled to demand a free replacement, including shipping. If replacement is impossible, is not carried out within a reasonable time or the lack of conformity is serious, the buyer may demand a price reduction or termination of the contract with a refund of all amounts paid, including delivery, in accordance with the Consumer Rights Protection Law of Latvia (Patērētāju tiesību aizsardzības likums). We respond within 5 working days.
3. Differences in how a fragrance is perceived, its longevity on the skin and not liking it do not in themselves constitute a lack of conformity if the decant matches the original. If the fragrance differs from the original (a different fragrance, spoiled or diluted), write to us — we will check it against the batch and replace it or refund your money. Keep the vial closed, in the dark, at room temperature.

11. Personal data

The processing of personal data is described in the Privacy Policy. To fulfil the order, we provide the carrier (an independent data controller) with the name, phone number, email and address or parcel locker, and the payment service provider with the name, email, phone number, order number and amount.

12. Disputes

Complaints must be sent in writing to [email protected]; the response time is 15 working days. If the matter cannot be resolved, the buyer may contact the Consumer Rights Protection Centre of Latvia (PTAC, ptac.gov.lv), the Consumer Dispute Resolution Commission operating under it (Patērētāju strīdu risināšanas komisija) or a court, including a court at the buyer’s place of residence. The contract is governed by the law of the Republic of Latvia; this does not deprive a buyer from Lithuania or Estonia of the protection afforded by the mandatory provisions of the law of their country.

13. Miscellaneous

We may amend these terms; an order is governed by the version in force at the time of payment. These terms are published in six languages; the contract is concluded in the language selected when placing the order, and in the event of any discrepancy between translations, the interpretation most favourable to the buyer applies. Contact for all enquiries: [email protected], +371 28759510.